Last Updated: [Sept 8, 2023]
This policy applies across all websites that we own and operate, all apps and other platforms we use, and all services we provide ("Services"). Our websites include http://www.collegewise.com, https://go.collegewise.com/, https://hello.collegewise.com/, and https://wisernet.collegewise.com/.
This policy applies to identifiable information about you like your name, email, address, phone number, bank account details, payment information, and so on ("Personal Data"). If you can’t be identified (for example, when Personal Data has been aggregated and anonymized), then this policy doesn’t apply.
Who are 'we'?
When we refer to 'we' (or 'our' or 'us'), that means Collegewise. Our headquarters are in California, but we operate and have offices all over the United States. Address details for all Collegewise locations are available on the Our Locations page.
How we collect your data
When you visit our Websites or use our Services, we collect Personal Data. The ways we collect it can be broadly categorized into the following:
Information you provide to us directly: When you visit or use some parts of our Websites and use our Services, we might ask you to provide Personal Data to us. For example, we ask for your contact information when you register for one of our events, fill out any forms on our Websites, participate in seminars or webinars with us, apply for a job with us, or contact us with questions/request support. If you don’t want to provide us with Personal Data, you don’t have to, but it might mean you can't use some parts of our Websites or Services.
Information we collect automatically: We collect some information about you automatically when you visit our Websites or use our Services, which may include your internet protocol (IP) address, region, or general location where your computer or device is accessing the internet, browser type, operating system, and device type. We also collect information when you navigate through our Websites and Services, including what pages you looked at and what links you clicked on. This information is useful for us as it helps us get a better understanding of how you’re using our Websites and Services so that we can continue to provide the best experience possible (for example, by personalizing the content you see). Some of this information is collected using cookies, web beacons, and similar tracking technologies.
Collegewise may keep a record of third-party websites accessed when a user is on a Website and clicks on a hyperlink. We do not track users when they cross to third-party websites or provide targeted advertising to Collegewise, and therefore Do Not Track (DNT) signals do not apply to Collegewise.
Information we get from third parties: The majority of information we collect, we collect directly from you. Sometimes we might collect Personal Data about you from other sources, such as publicly available materials or trusted third parties like our marketing and research partners. We use this information to supplement the Personal Data we already hold about you, to better inform, personalize, and improve our Services, and to validate the Personal Data you provide. Where we collect Personal Data, we’ll only process it:
- to perform a contract with you, or
- where we have legitimate interests to process the Personal Data and they’re not overridden by your rights, or
- in accordance with a legal obligation, or
- where we have your consent.
How we use your data
We may use your Personal Data to:
- Operate our Websites;
- Help diagnose problems with our server and to administer our Websites, analyze trends, track visitor movements, and gather broad demographic information that assists us in identifying visitor preferences and designing our Websites to better suit our users’ needs;
- Help Collegewise understand our students and their guardians needs and interests to better tailor our Services to meet your needs;
- Provide you with information about our events, information, or Collegewise-related Services;
- Manage our relationship with you;
- Send you text messages (message and data rates may apply, message frequency varies); and
- Carry out any other legitimate purpose.
How we can share your data
Additionally, we will only disclose information to third parties in the following cases:
- as required by law, such as to comply with a subpoena or similar legal process,
- when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, to investigate fraud, or to respond to a government request,
- if we are involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice through our app of any change in ownership or uses of your Personal Data, as well as any choices you may have regarding your Personal Data,
- to any other third party with your prior consent to do so.
By providing your mobile number and opting in to receive text messages from us, you consent to receive text messages (message and data rates may apply). Message frequency may vary. If at any time you wish to stop receiving text messages from us, you can unsubscribe by following the instructions provided in the text messages or by contacting us at firstname.lastname@example.org.
To help protect the privacy of data and personally identifiable information you transmit through the use of our Websites, we maintain physical, technical, and administrative safeguards. We update and test our security technology on an ongoing basis. We restrict access to your Personal Data to those employees who need to know that information to provide benefits or Services to you. In addition, our employees are aware of the importance of confidentiality and maintaining the privacy and security of your information. We commit to taking appropriate disciplinary measures to enforce our employees' privacy responsibilities.
No method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your information.
Your Personal Data is stored by Collegewise on its servers, and on the servers of the cloud-based database management services Collegewise engages, these services are managed and maintained by their professional teams. Collegewise retains data for the duration of your relationship with Collegewise and for a period of time thereafter to allow you to recommence your relationship with Collegewise, to analyze the data for Collegewise’s own operations, and for historical and archiving purposes (for example, to comply with applicable legal, tax and accounting requirements). For more information on where and how long your Personal Data is stored, and for more information on your rights of erasure and portability, please contact us at the address below.
It’s your Personal Data and you have certain rights relating to it. Collegewise, from time-to-time, may send you marketing communications using the Personal Data you provide to us. You can ask us not to send you marketing communications at any time by following the unsubscribe button at the bottom of the marketing communication, or by making a request by emailing email@example.com.
You also have rights to:
- know what Personal Data we hold about you, and to make sure it’s correct and up to date;
- request a copy of your Personal Data, or ask us to restrict processing your Personal Data or delete it; and
- object to our continued processing of your Personal Data.
You can exercise these rights at any time by contacting us at the address below. Collegewise will answer your request within a reasonable timeframe. If the request cannot be met within a reasonable time frame, Collegewise will provide you with a date when the information will be provided. If for some reason the request is denied, Collegewise will provide an explanation as to why it has been denied.
How to contact us
If you would like to find out about what Personal Data we hold about you, exercise your rights, or you have a question or feedback for us on this policy, our Websites or Services, please get in touch via firstname.lastname@example.org.
Collegewise ("us", "we", or "our") operates http://www.collegewise.com (the "Site"). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.
We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.